|DEALING WITH CLIENTS
My aim is to leave my clients accurately informed, well advised and satisfied with my service. I endeavour to uphold high standards of professionalism and fairness in all my dealings.
My intention at all times is to work safely to protect my clients and others where I am at work on site. I will also bring to my client’s attention any dangers I come across while surveying their property. I hold and keep under review a Health & Safety Policy. I conduct a risk assessment on arriving at the client’s property.
It is my wish to maintain good relations with my clients throughout the contract and beyond. If this should unfortunately break down, I have a complaints procedure which is outlined in my terms and conditions. I give my client a copy of this in addition to my accreditation body’s complaints procedure when I arrive at the client’s property if not before.
I operate a client feedback process in order to maintain and improve the standard of my dealings with my clients.
I am qualified by the Awarding Body for the Built Environment (ABBE) accordingly:
Domestic Energy Assessment to NVQ level 3
Home Energy Advice to NVQ level 3
On Construction Energy Assessment to NVQ level 3
My standard of assessment is regularly monitored by my accreditation body, Stroma. I work under a code of practice prescribed by ABBE and Stroma.
I maintain my knowledge via a process of continual development (CPD), in excess of the minimum requirement demanded by Stroma. In so doing I keep constantly abreast of the latest technology, techniques and knowledge about energy efficiency measures, schemes and finance opportunities.
I am not tied commercially to any other company and therefore I am truly independent and my advice is completely impartial.
When recommending improvementsI will not propose any particular contractor or building professional. I may, however, offer our clients a list of contacts known to be reliable from whom they can obtain quotes. I would always advise clients to obtain several quotes before awarding the contract to one of them.
I carry out regular checks on my equipment to maintain accuracy and correct functioning.
I hold and maintain a current Criminal Records Bureau disclosure certificate.
Reduce - At my premises I reduce the amount of printed matter as much as I can and run a paperless office as far as possible by using electronic communication.
I have energy efficient electrical equipment and low energy lighting. All electrical equipment and lights are turned off when not in use - no computers or lights are left on overnight.
Reuse - I reuse the blank side of waste paper for internal use before recycling. I upgrade computers rather than replace them. I repair equipment in preference to scrapping it. Unwanted equipment is sold or given to charity rather than discarding it.
Recycle - I sort for recycling: all paper, card, metal, metal foil, plastic (nos. 1,2 & 3), glass, batteries, CF lamps, wood, electrical equipment and endeavour to recycle anything else which cannot be reused or repaired. I compost all organic matter.
My buying policy is to purchase recycled products as much as possible. To try to buy products which have been sustainably designed and manufactured. To cut out unnecessary purchasing.
It is necessary to use a car to carry my equipment to different sites. Within a 12 mile radius I use an electric car. Outside of that I use a small diesel car which is regularly serviced to maintain low emissions. Long distance journeys are made by public transport as much as possible.
Spreading the Message - I take every opportunity to encourage environmentally considerate values and work with contractors and others I deal with to adopt similar practices to these.
I am a member of: Wessex Environmental Business Club, Centre for Alternative Technology, New Economics Foundation and Friends of the Earth.
I have a commitment for continuous improvement across my whole policy and I monitor our progress annually.
This page was last updated 15/09/10